I realize we are in the dark ages when it comes to technology. Nothing, and I mean NOTHING works like it’s supposed to. I have neglected posting for three days because of technology. That I can write this post and you can read it because of technology is neither here nor there.
I have been sold technology that does not function, and the techs representing the people who sold it to me don’t know any more about it than I do.
You are thinking I’m about as dumb as a screen door on a submarine. Yes you are. I can feel it. You think, “How could that ditz fall for all these people making all these promises that are apparently all lies just to get her to purchase technology that will not only solve her problem but will make matters worse?”
I feel like someone left a bag full of crap on my front porch and lit it on fire, and I ran out and stomped it out and then realized I’d pounded crap into the ridges in my shoes so deep it would take a sandblaster to get out, and then the doorbell rang again and I ran out and stomped the fire out again, and then the doorbell rang again. Right now I’m sitting here with crap I’ve tracked all through the house because I’m too exhausted to take off my shoes. Figuratively speaking, of course.
I mentioned a couple of days ago that the internet where I work is gone, thanks to a smooth salesman from the phone company that rhymes with PEST. Then I got wireless internet and OH BOY it’s so fast on ONE of my computers. Unfortunately, I’ve got EIGHT computers that need to be on the internet.
I was told the new device would serve eight, and silly me, I believed it. When I could only get a signal on one, I called the tech support people at a company whose name rhymes with PIMP except their name has a “t” on the end. They said, in the first place, it could only provide internet to seven computers at the same time. In the second place, everyone would have to log in and out all the time. I kept saying, “Are you serious? We can’t just turn on our computers and go on the internet?” Nope. We’d have to go through a convoluted process that I kept making her repeat because I just couldn’t believe it. She started getting a little cranky, like not only was I a stupid oaf, but I had no memory and why did my call have to end up with her?
I’m pretty tech savvy about most things. I can set up wireless networks and troubleshoot computers. I know my way around Macs and PC’s. When I talk to these people, I ask all the right questions, specifically, “Now exactly how do I access the printers that are on our wireless network? This wireless internet still lets me access all my printers, right?”
“Oh yes, you’ll still be able to access your printers. No problem!” Well, it’s no problem as long as you don’t use your wireless printer and wireless internet AT THE SAME TIME. One interferes with the other. It is virtually impossible, according to the hour-long conversation with that tech woman, to print something off the internet. Hmmm, that’s not what the salesperson told me, and you’d think he would have known that.
I’m convinced that all salespeople nowadays must first pass courses titled, “Principles of Unethical Salesmanship 101,” “How to Sleep Like a Baby Knowing You’ve Made A Commission on a Product that Will Keep the Customer Awake at Night Worrying About How to Make It Work,” and “How to Speak Very, Very Fast When Going Over the Fine Print,” and let’s not forget, “How to Fool Even Smart, Tech Savvy People, Especially When They Are Desperate for a Solution.”
I would write more, but honestly, I have many, many tech support people to call today. If you don’t hear from me for a few days, you’ll know I’m still on hold while they check something (tech speak for “while I consult the manual that will tell me what ridiculous answer to give this woman so she’ll hang up and leave me alone!”)